Data deletion
Last updated: 27 October 2026. This page explains how to request deletion of your Lyafast account and associated personal data, whether you use the mobile app or signed up on this website.
If you have a Lyafast account: open the app → Profile → Delete account. Confirm the action. This permanently removes your profile, saved addresses, and app preferences from our systems. Some order records may be kept where the law requires it (see section 04).
If you joined the early-access list on lyafast.com but do not have an app account, email privacy@lyafast.com from the same address or with the phone number and name you used when signing up. Subject line: “Data deletion request”. We will remove your waitlist entry after verifying your identity.
When your request is complete, we delete or anonymize personal data such as your name, phone number, delivery addresses, profile photo (if any), device tokens used for notifications, and marketing or waitlist records tied to you. Payment partners may retain transaction records under their own policies; Lyafast does not store full card numbers or Mobile Money PINs.
We may retain limited information when required by law or for legitimate business needs: for example, completed order summaries, invoices, fraud-prevention logs, or support tickets, often in anonymized or minimized form. Retention periods follow applicable law in the Democratic Republic of the Congo and our legal obligations.
In-app deletion is processed as soon as technically possible, usually within a few days. Email requests are handled within 30 days. We may contact you once to confirm your identity. You will receive confirmation when deletion is complete.
Lyafast — privacy@lyafast.com · www.lyafast.com. For general privacy practices, see our Privacy policy at www.lyafast.com/confidentialite/. French version of this page: www.lyafast.com/suppression-donnees/.
